Don't Forget the Cheese!
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Next, incorporating your input, a custom 47 page Customer Service Manual is written for your organization. The manual is yours to keep and we give you a license to reprint. The spirit for the material is founded upon proven premium hotel customer service deliverables.
Part of what makes this program unique is that we come to your base of operations to conduct lively 3 to 4 hour training sessions. Depending on how many shifts you have, we conduct up to 3 sessions over a two day period to ensure all employees receive the training.
Unlike generic customer service training courses, Don't Forget the Cheese! was written by aviation professionals who know their way around an FBO. Also, we don't leave you high and dry after the initial training sessions. We have produced an administrative guide to help sustain the program for months and even years to come.
Building a custom Don't Forget the Cheese! customer service training program for your organization starts with a comprehensive evaluation of your company's training needs. An internal employee survey is recommended which helps put everyone on the same page and creates employee buy-in of the program.
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