Don't Forget the Cheese! is... FBO Recommended by:
Vail Valley Jet Center, Gypsum, CO - Paul Gordon, President/CEO
Euro Jet, Prague, Czech Republic - Charlie Bodnar, MBA, CEO
McCreery Aviation, McAllen, TX - Bob McCreery, President
Hill Aircraft, Atlanta, GA - Guy Hill, Chief Picture Painter & Vision Engineer
Adding cheese can be as simple as remembering a customer's name or going the extra mile by tracking down a briefcase left in a lounge area.
By remembering to add some cheese you can easily make someone's day. Perhaps it's a smile, a thank you for your business, or just good old fashion common courtesy.
Cheese represents the added touch, the icing on the cake, the little extras that puts a smile on a customer's face and keeps them coming back for seconds and thirds.
Don't Forget the Cheese!is the ultimate customer service training program written specifically for the aviation services industry including FBO, fueling, line service, CSR, maintenance, aircraft charter, flight schools, schedulers & dispatchers, etc. It's the only aviation specific program written by FBO industry veterans & pilots and includes realistic role playing. Don't Forget the Cheese! is a call to action that serves as a thoughtful reminder to add something extra to the customer service experience.
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Don't Forget the Cheese!